Cookie policy

How do we use cookies in our website?

In this policy, “cookie” refers to cookies or similar technologies covered by the EU Regulation on Privacy and Electronic Communications.


Our sites use cookies to provide services offered by AAC Global, including our websites, customer portal and customer service chat, as well as to improve our services and the website user experience and to target marketing.

1.1  What is a cookie?

A cookie is a text file sent to and stored on the user’s computer. Cookies do not harm users’ computers or files. Cookies are used to collect data such as the following: downloaded pages, browser type, operating system and time of access.

You can disable cookies from your browser settings. If cookies are disabled, some services may become slower to use and some websites may become inaccessible. For example, you need to enable cookies to use an online store.

1.2  Website analytics

We use cookies on our website to provide services, target marketing and improve the user experience. The following applications on our website use cookies:

1.2.1   Google Analytics

The Google Analytics application uses cookies to collect data about website use for statistical and analytical purposes. Cookies collect anonymous data about website traffic. Such data cannot be linked to an individual.

1.2.2    Google Advertising

AAC Global uses advertising services provided by Google.  Google is a third party using cookies on our site. It's Dart programming language and cookies set by one of its subsidiaries, DoubleClick, enable marketing to be targeted based on the user’s visit to the site. Visitors to our site may opt out of cookies set by Google and its subsidiaries by visiting Google’s ads settings: https://adssettings.google.com

Google’s advertising requirements are explained comprehensively in its advertising policies: https://support.google.com/adwordspolicy/answer/1316548?hl=en

1.2.3   HubSpot

HubSpot is marketing automation software that uses cookies to collect data about how visitors use our site.  For example, cookies provide information about the website activity of visitors who have submitted their contact information, including the pages they visited and the number of visits.

HubSpot privacy policy: https://legal.hubspot.com/privacy-policy

More information about cookies set by HubSpot: https://knowledge.hubspot.com/articles/kcs_article/reports/what-cookies-does-hubspot-set-in-a-visitor-s-browser

1.2.4  Hotjar

Hotjar is an analytics and feedback tool that collects data about visitors’ online behavior. Cookies collect anonymous data about website traffic. Such data cannot be linked to an individual.

More information about cookies set by Hotjar: https://www.hotjar.com/cookies

1.2.5   Giosg chat

We use Giosg to improve the customer experience by making a chat service available to website visitors. The Giosg chat service uses cookies.

More information about cookies set by Giosg: https://www.giosg.com/privacy-policy

1.2.6   Facebook pixels

AAC Global may also use Facebook pixels to target marketing. A Facebook pixel is an analytics tool that makes it possible to measure the effectiveness of advertising and understand customers’ online behavior. For example, pixel data is used to create target groups for advertisements and to display advertisements to the appropriate target groups.

1.2.7   LinkedIn pixels

AAC Global may also use LinkedIn pixels to target marketing. A LinkedIn pixel is an analytics tool that makes it possible to measure the effectiveness of advertising and understand customers’ online behavior. For example, pixel data is used to create target groups for advertisements and to display advertisements to the appropriate target groups.

1.2.8    Other cookies

AAC Global may also use commercial cookies, meaning data collected about website use, to target marketing at the users of specific browsers. This data can be used to create target group segments based on the websites visited by the users of specific browsers over a certain period of time. Target group segments make it possible to target advertising at users based on their probable interests. This enables AAC Global to display marketing messages that are topical and useful for visitors.

1.3   How can I prevent or delete cookies?

We do not use cookies to collect personal data about website visitors. However, you can prevent or delete cookies set by our site or third-party websites by changing your browser settings. See your browser’s Help section for more information. Most browsers automatically allow cookies, so you may need to delete or disable cookies if you do not want cookies to be used.

More information about cookies and about preventing or deleting them is available in your mobile phone’s instruction manual.

You can continue to use our website even if you disable cookies, but some functionalities may not work correctly.

1.4   Cookie types and their life cycles

AAC Global uses cookies on its website to provide services, target marketing and improve the user experience. The storage times for cookies vary depending on their purpose of use, ranging from cookies deleted at the end of the session to cookies stored for a fixed period of time.

Storage times have been determined for all cookie types used by AAC Global in accordance with their purpose of use.

We use the following types of cookies:

1.4.1    Session cookies

Session cookies are temporary cookies that are stored on your device to monitor the session. These cookies ensure the functionality of site services, such as chat and forms, as well as easy browsing. These cookies are automatically deleted at the end of the session.  

1.4.2    Persistent cookies

Persistent cookies are stored on your device for a predetermined period of time. These cookies enable your browser to remember the choices you make on the website, making the site easier to use. We use persistent cookies to accelerate signing in to our portal, to allow bookmarks and to target marketing based on your choices. The storage times for persistent cookies typically range between 6 and 24 months.

1.4.3    Third-party cookies

Third-party cookies are set by third-party sites, such as Google. These cookies are used to target marketing and to monitor and analyze site activity. The storage times for third-party cookies typically range between 6 and 24 months.

 

This cookie policy was last updated on May 8, 2018.

The policy was prepared by AAC Global’s marketing department.