Finavia has invested strongly in growing its Asian operations. The results are starting to show in the number of Chinese customers, with a 50% increase taking place between 2014 and 2016. To stay on this growth track, Finavia has invested in increasing its cultural knowledge and developing the customer experience for Chinese travellers.
To meet this need, AAC Global organized a series of cultural training sessions for Finavia's people in 2016.
Watch the video to find out how cultural knowledge helped create success factors for Finavia!