EFFECTIVE LANGUAGE TRAINING – TAILORED TO MEET THE NEEDS OF MODERN BUSINESS AND PROFESSIONAL LIFE

 

 

 

Multilingual communication skills are a key component of organizational effectiveness – from a supervisor successfully communicating with subordinates and peers to reach daily targets, to the management team clearly and effectively communicating the latest strategy.

 

Create better business relationships

Serve your customers in their language

Gain a competitive advantage

 

Choose a tailored language course delivered by professional, experienced trainers to give you the skills you need to meet the growing demand for multilingual service across all communication channels.

 

 

Your goal is the ability to work using a foreign language in authentic situations, so let us create a language course that moves you towards achieving the same professional standard in your second or third language as you do in your first. Our range of language training services and operating model are easily adapted to different needs and target groups.

 

PRESENTATIONS

 

NEGOTIATIONS

 

MEETINGS

LEADERSHIP

 

MANAGEMENT

 

CUSTOMER SERVICE

SERVICE SECTOR

 

INDUSTRY

 

SALES

 

Our teaching methods support your learning

 

Maximize your return on your investment in language training. You will receive personal, first-class language training face-to-face or remotely.

 

 
 
 

Management Team training

Personal training

Interactive webinars

Open-group courses

Executive coaching

Online training

Group Teaching

On-demand consultation

e-Learning

 

Our extensive, nationwide network of trainers enables language training where you want it: either at your company’s premises or in one of our local offices, regardless of whether the language course deals with the English language or with Brazilian Portuguese or Chinese, for example.

 

 

Facts about our service

 

An online student portal for all our language courses that allows you to conveniently track your course schedule, access course details, review material, and contact your trainer or our customer service team.

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An online portal for decision-makers, with 24/7 access that allows you to track, report and re-order language training courses with ease.

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A consistently excellent customer experience from course planning, training delivery, reporting and invoicing, to feedback and development.

 

 

How it works

A sales person at a Swedish service company faces the challenge of communicating fluently in English, as more and more buyers come from international companies. She is unsatisfied with the quality and impact of her presentations of her company and services at customer meetings and promotional events such as fairs.

 

THE SOLUTION:

We organize a business English training course with one of our business English trainers, and together the student and the trainer create a structured learning plan to improve her sales pitches, presentation skills, pronunciation and intonation, and vocabulary.

The trainer uses sparring sessions to sharpen the message that the student wants to get through, and also video recording of the presentations to give feedback on non-verbal communication. The meetings are held both face-to-face and online to accommodate the student’s busy travel schedule.

A Nordic company that provides a chat function on its website wants to improve the quality of its customer service. It wants to train its service staff to serve customers effectively in multiple languages, deal with complaints, and sell package upgrades to more customers. Some service staff currently receive classroom language training from AAC Global focusing on the language of customer service.

 

THE SOLUTION:

We produce a set of digital learning modules that cover both the theory of customer service and the real-life best practices provided by staff during the classroom training.

As the target audience is primarily young people aged 18–25, video is an effective means of relaying content. Our trainers record a series of short videos explaining the cultural and theoretical aspects of customer service in each of the Nordic languages. The trainers also produce tasks based on the real-life examples that support language learning.

The e-learning content is packaged in short, gamified modules with rewards to increase levels of engagement.

The entire package forms part of an induction path for new customer service employees.

Additional Services:

The Finnish retail chain Kesko operates in the Russian retail market, and its employees need to network fluently and work effectively in joint projects with their Russian counterparts. Insufficient language skills and understanding of the culture were hindering communication, the development of trust, and the achievement of goals.

 

THE SOLUTION:

First, we mapped and tested the employees’ language competences across the organization. Then, we organized language training for small groups, pairs and individuals that focused on improving the key elements of project communication.

We introduced the students to Russian business culture in a practical manner as a part of their language course.

Read more in our reference section.

 

 

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