HR Partner Sami Laine from Finavia and cultural coach Juha Moilanen from AAC Global discuss how increased knowledge of Chinese culture helped create new opportunities for Finavia to serve Chinese travellers even better.
LENGTH & LANGUAGES
Subtitles: Finnish, English, Chinese
00:00 - Introduction of participants and the topic
01:21 - Why did Finavia want to invest in cultural competence?
02:36 - What practical action has Finavia taken?
03:23 - What has Finavia learned about Chinese culture?
04:46 - What other methods has Finavia used to increase cultural competence?
05:52 - Where was the cultural training held, and who participated?
06:33 - How successful was the training?
09:34 - The Chinese language – an impassable wall or a realistic development goal?
12:11 - The Finnish Experience – what could it mean for Chinese travellers?
12:30 - What do Chinese customers want to learn about Finland?
18:06 - What surprised you regarding Chinese culture?
19:30 - Conclusion: How has Finavia used its increased cultural competence?